Roberto Meir holds a track record of more than 30 years leading trends, content, trade shows and a complete ecossystem in customer experience in Brazil and around the world. He is the founder and creator of Consumidor Moderno (Modern Consumer) concept and magazine and the CEO of Grupo Padrão. His unique vision and business approach from the consumer perspective makes him a genuine pioneer in best practices of customer service and consumer behavior and its impact on different fields of economy. Thanks to his vision, his company holds and sponsors CONAREC, the largest CX event in the world with more than 15.000 attendees. More recently, he became an advocate on customer journey as a main goal to enhance the CX performance in the AI era.
