Campus Cyber
Apr 1, 2026
8:15 AM9:00 AM
Welcome
Badge collection and breakfast at the reception
All Sessions
Campus Cyber
Apr 1, 2026
9:00 AM9:10 AM
Opening remarks
JP
Jérome PAPIN
Agora Managers GroupeAnimateur - Directeur de la rédaction Agora Médias
ML
Michaël LEJARD
Agora Managers GroupeCo-founder, Agora Managers Groupe
Campus Cyber
Apr 1, 2026
9:10 AM9:25 AM
Humanoid robots in customer interactions.
featuring the robot BOTIFULL
JB
Jean-David BENICHOU
Via.io GroupFounder of the Via.io Group
Campus Cyber
Apr 1, 2026
9:30 AM9:50 AM
AI & Robotics: Impacts on the world of work
PA
Philippe AGHION
Nobel Prize in Economics 2025
MY
Martial YOU
RTLJournalist
Campus Cyber
Apr 1, 2026
9:50 AM10:25 AM
From Pilots to Production: How CX Leaders Turn Agentic AI into Real Operating Advantage
Partner keynote: CONCENTRIX
DP
Dave PATTMAN
CONCENTRIXVP Transformation Growth, EMEA
AR
Axel RIPLEY
CONCENTRIXEMEA GTM Data & Intelligence Director
Campus Cyber
Apr 1, 2026
10:25 AM10:40 AM
Ice breaker: Sign language taster workshop
MDC
Matthieu DE CHALUS
DEAFIPrésident
Campus Cyber
Apr 1, 2026
10:40 AM11:20 AM
ASIA : Convenient, speed, simplicity & humanoid
CX in Asia‑Pacific
CD
Cécile DELETTRÉ
Think TankInternational Marketing & Events Leader – Founder & President, Think Tank
VH
Vanessa HENG
Chief Operating Officer, The Catalyst Agency
CL
Christopher LAI
Hong Kong Trade Development CouncilDirector of France, Spain and Portugal for the Hong Kong Trade Development Council
TB
Thatsanavanh BANCHONG
Entrepreneur and international client relations specialist
DW
Dan WANG
Director, China Team, Eurasia Group
Campus Cyber
Apr 1, 2026
11:20 AM12:00 PM
Customer Culture & Specificities
CX in Africa
FA
Fabrice ANDRÉ
Senior Vice President, Orange Operations in Central and Southern Africa and the Indian Ocean
SAB
Sekou Amadou BAH
Sourcing Director for the Sonatel Group
Campus Cyber
Apr 1, 2026
12:00 PM1:45 PM
Networking lunch cocktail
Campus Cyber 13th floor
Apr 1, 2026
1:00 PM1:50 PM
Workshop Concentrix
Campus Cyber
Apr 1, 2026
1:50 PM2:35 PM
CX in the Middle East
RZ
Ronald ZIRKA
Deputy General Manager at Banque Libano‑Française
RZ
Roger ZACCAR
CEO of YallaCompare
JK
Joelle KARAA
Growth Manager of Lumi App from Nextcare
HA
Habib AOUDE
CEO MidEast Assistance
CB
Christian BEJJANI
Group COO - LAUMC Health Services
Campus Cyber
Apr 1, 2026
2:35 PM3:15 PM
AI & Robotics: Regulation
CX in Europe
XO
Xavier OBERSON
Professor, University of Geneva | Partner Lawyer, Oberson Abels | President, Grand Théâtre de Genève | Vice-President, Montreux Jazz Festival
LF
Luc FERRY
Former Minister
Campus Cyber
Apr 1, 2026
3:15 PM3:50 PM
AI & Robotics: Sovereignty
CX in Europe
LF
Luc FERRY
Former Minister
PL
Philippe LAULANIE
CB - CARTES BANCAIRESManaging Director and Board Member at Cartes Bancaires CB
Campus Cyber
Apr 1, 2026
3:50 PM4:05 PM
CX Culture: the non-negotiable skill vs. the technological mirage
RM
Roberto MEIR
Founder CEO Grupo Padrão
Campus Cyber
Apr 1, 2026
4:05 PM4:40 PM
The Coming End of Contact Centers?
CX in America/Europe
PF
Paola Fabiani
WISECOMPrésident of Wisecom et Vice-President of MEDEF in charge of Entrepreneurship and Spokesperson
LF
Luc FERRY
Former Minister
Campus Cyber
Apr 1, 2026
4:40 PM5:10 PM
From transmission to augmentation: how AI is transforming learning culture and customer relations
Partner keynote: CONCENTRIX
CP
Cyril PATTEGAY
CONCENTRIXDirector of Concentrix University France
Campus Cyber
Apr 1, 2026
5:15 PM5:25 PM
Closing session
LF
Luc FERRY
Former Minister
ML
Michaël LEJARD
Agora Managers GroupeCo-founder, Agora Managers Groupe