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Prolongez le voyage du World CX Summit et (re)découvrez les interventions en
replay
BOTIFULL : les robots humanoïdes dans les interactions client
JB
Jean-David
BENICHOU
Via.io Group
Founder of the Via.io Group
Culture CX : la compétence non négociable face au mirage technologique
RM
Roberto
MEIR
Founder CEO Grupo Padrão
CX in Africa : culture client et spécifités
FA
Fabrice
ANDRÉ
Senior Vice President, Orange Operations in Central and Southern Africa and the Indian Ocean
SAB
Sekou Amadou
BAH
Sourcing Director for the Sonatel Group
DEAFI - A la découverte du langage des signes
MDC
Matthieu
DE CHALUS
DEAFI
Président
Du digital à l'humain au Moyen Orient
RZ
Ronald
ZIRKA
Deputy General Manager at Banque Libano‑Française
RZ
Roger
ZACCAR
CEO of YallaCompare
JK
Joelle
KARAA
Growth Manager of Lumi App from Nextcare
HA
Habib
AOUDE
CEO MidEast Assistance
CB
Christian
BEJJANI
Group COO - LAUMC Health Services
IA : l'Europe face aux géants chinois et américains
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
IA : quelle place pour nos juniors en entreprise
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
IA & Robotique : Régulation
XO
Xavier
OBERSON
Professor, University of Geneva | Partner Lawyer, Oberson Abels | President, Grand Théâtre de Genève | Vice-President, Montreux Jazz Festival
LF
Luc
FERRY
Former Minister
IA & Robotique : Souveraineté
LF
Luc
FERRY
Former Minister
PL
Philippe
LAULANIE
CB - CARTES BANCAIRES
Managing Director and Board Member at Cartes Bancaires CB
IA Act et réglementation
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
IA agentique et leaders de l'expérience client : des pilotes à la production
DP
Dave
PATTMAN
CONCENTRIX
VP Transformation Growth, EMEA
AR
Axel
RIPLEY
CONCENTRIX
EMEA GTM Data & Intelligence Director
IA et culture de l'apprentissage : de la transmission à l'augmentation
CP
Cyril
PATTEGAY
CONCENTRIX
Director of Concentrix University France
IA et robotique : impacts sur le monde du travail
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
Immersion au coeur de l'Asie
CD
Cécile
DELETTRÉ
Think Tank
International Marketing & Events Leader – Founder & President, Think Tank
Immersion au coeur de l'Asie : cap sur HK et la Thailande
CD
Cécile
DELETTRÉ
Think Tank
International Marketing & Events Leader – Founder & President, Think Tank
CL
Christopher
LAI
Hong Kong Trade Development Council
Director of France, Spain and Portugal for the Hong Kong Trade Development Council
TB
Thatsanavanh
BANCHONG
Entrepreneur and international client relations specialist
Immersion au coeur de l'Asie : cap sur la Chine
CD
Cécile
DELETTRÉ
Think Tank
International Marketing & Events Leader – Founder & President, Think Tank
DW
Dan
WANG
Director, China Team, Eurasia Group
Immersion au coeur de l'Asie : cap sur le Corée du Sud
CD
Cécile
DELETTRÉ
Think Tank
International Marketing & Events Leader – Founder & President, Think Tank
VH
Vanessa
HENG
Chief Operating Officer, The Catalyst Agency
L'âge adulte de l'IA aujourd'hui
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
L'humain vs la machine
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
L'IA et l'emploi
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
L'IA et les secteurs d'activités
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
L'impact de l'IA sur l'environnement
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
Mort annoncée des centres de contacts ?
PF
Paola
Fabiani
WISECOM
Président of Wisecom et Vice-President of MEDEF in charge of Entrepreneurship and Spokesperson
LF
Luc
FERRY
Former Minister
Repenser le système éducatif à l'ère de l'IA
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist