World CX Summit 2026
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Welcome
Apr 1, 2026
—
06:15 am
-
7:00 AM
Campus Cyber
Description
Badge collection and breakfast at the reception
Suggested
sessions
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Campus Cyber
Apr 1, 2026
9:00 AM
9:10 AM
Opening remarks
JP
Jérome
PAPIN
Agora Managers Groupe
Animateur - Directeur de la rédaction Agora Médias
ML
Michaël
LEJARD
Agora Managers Groupe
Co-founder, Agora Managers Groupe
Campus Cyber
Apr 1, 2026
9:10 AM
9:25 AM
Humanoid robots in customer interactions.
featuring the robot BOTIFULL
JB
Jean-David
BENICHOU
Via.io Group
Founder of the Via.io Group
Campus Cyber
Apr 1, 2026
9:30 AM
9:50 AM
AI & Robotics: Impacts on the world of work
PA
Philippe
AGHION
Nobel Prize in Economics 2025
MY
Martial
YOU
RTL
Journalist
Campus Cyber
Apr 1, 2026
9:50 AM
10:25 AM
From Pilots to Production: How CX Leaders Turn Agentic AI into Real Operating Advantage
Partner keynote: CONCENTRIX
DP
Dave
PATTMAN
CONCENTRIX
VP Transformation Growth, EMEA
AR
Axel
RIPLEY
CONCENTRIX
EMEA GTM Data & Intelligence Director